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Animal Control

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1. Can you come to our home and pick up our animal?

No, animals must be relinquished at the animal shelter with currant rabies tags. There will be a fee of $35.

2. Do you take animals from outside of Southaven city limits?

No. You must be able to show proof of your residence in Southaven.

3. What animals do you shelter?

The shelter is set up to address dogs and cats.

4. Can we call you after hours?

Yes, call Southaven Police at (662) 393-0228. They will dispatch the on-call animal control officer.

5. Are there other DeSoto County shelters?

• Olive Branch: (662) 895-4582


• DeSoto County: (662) 429-5013


• Horn Lake: (662) 393-5857


• Mississippi Wildlife: (662) 325-3014

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Arts & Cultural Affairs

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1. How can I become a member of Forever Young?

To become a member, you must be a Mississippi resident and be at least 60 years young. For more details, call (662) 895-1138.

2. What activities are offered to members of Forever Young?

We have aerobics with Zumba, advanced Aerobics, Yoga, Tai Chi, Pilates, and indoor walking. For more details, call (662) 895-1138.

3. What kind of social activities does Forever Young offer?

Forever Young members play canasta, bridge, and hand and foot cards. We have a bunco group, and a large chicken foot dominoes group. Once a month, we get together for lunch and enjoy fun and fellowship. For more details, call (662) 895-1138.

4. Do you offer tours?

Yes, please call (662) 895-1138 for more information.

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Building Department

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1. Which Codes are currently adopted?

The 2018 editions of the International Code Council family of codes are adopted. See Section 101.4 of the International Building Code for Codes that are adopted by reference of the IBC and the Referenced Standards section for standards or portions of standards that are referenced. The codes that are included are the 2018 Intl. Gas Code, Intl. mechanical Code, International Property Maintenance Code(amended by City Ordinance), and the Intl. Fire Code. The 2017 Edition of the National Electric Code is adopted as well as other standards included in the Referenced Standards section of the IBC. The 2018 Intl. Residential Code (amended by City Ordinance) will apply to structures that are not regulated by the IBC. There are very limited amendments to the codes that can be found within the Southaven Code of Ordinances.

Code

2. Which accessibility guidelines are adopted?

The 2018 International Building Code references the 2018 edition of the ICC A117.1 Standard for Accessible and Usable Buildings and Facilities.

More...

3. How do I open a business within an existing structure in Southaven?

The general process for opening a business is a multi-step procedure that involves a few different City departments. We work together to make it more convenient for the applicant. The steps listed below are not all inclusive but rather a general guide for many businesses. Some might require other steps depending on the complexity, size, or hazard class of the occupancy.

a) The first step is to consult with the Planning and Zoning Department to verify that the intended use is allowed at the location that has been chosen. In addition other City ordinances that affect the surrounding occupancies must be evaluated. A conditional use hearing might be required to consider a permit for the proposed use of the location. The Planning and Zoning Department will provide a checklist verifying the use has been approved for that specific location. This is not an approval to occupy or begin any work whatsoever.

b) Immediately following verification from the Planning and Zoning Department the applicant must consult with the Building Department for details related to any construction and the Certificate of Occupancy that must be issued for occupancy of any location within the City of Southaven. A use and occupancy permit will be issued to allow preparation for the Use and Occupancy inspection. All construction trades contractors will apply for permits for their scopes of work individually and obtain the proper inspections for that work. The Fire Prevention Bureau of the Southaven Fire Department and the Building Department will inspect the location when all work is complete and the space is ready to occupy. All parties will sign the checklist to indicate that all inspections were completed.

The completed checklist and inspection forms must be brought to the Building Department to obtain the Certificate of Occupancy.

c) A business license can then be obtained from the City Clerk’s Office across the hall from the Building Department.

4. What do I need to do if I want to build a fence?

The homeowner can obtain a permit to build a fence or they can hire a contractor. If a contractor does the work then he/she will pull the permit. A plot plan or survey is needed along with the fence permit so that we can evaluate property lines, easements, set-backs, etc. that affect where fences might be installed. The criteria for materials, height, and other specifics are regulated by the Planning and Zoning Department. Approval from the Homeowner’s Association might be required. Please consult the subdivision covenants for those requirements. The City cannot enforce covenants. That is specifically at the discretion of the Homeowner’s Association.

Code

5. What do I need to do if I want to build or install a ready-to-install shed?

A permit is required for sheds whether they are constructed on-site or delivered already fabricated. The homeowner or contractor shall provide a plot plan or survey so that the location of the shed can be reviewed to verify no issues with property lines, set-backs, easements, etc.

6. What do I need to do if I want to install a swimming pool?

Pool permits must be obtained by the contractor that is installing them. They will call for the related inspections. Part of the permit process is to determine if the pool can be placed where it is proposed. A site plan will be needed to verify setbacks, utility easements, proper distance from the residence, and other relevant issues. A security fence must be provided in accordance with code prior to the final inspection.

Code

7. What kind of license do I need to do various trade works in Southaven?

Licensing details are listed in the Code of Ordinances.

Code

8. How can I test for a license or renew an existing license?

Licensing details are listed in the Code of Ordinances.

Code

9. What are all the inspections that should be called for during the commercial construction process of a new building?

The list of inspections required varies for different projects. Following is a generalized list of some of the most common types:

Footing/Slab – Items included are silt fencing, footings, and rough-ins within the slab. Each trade is responsible for having inspections for any part of their work that will not be visible for inspection at a later point. A special inspection/engineers inspection document is required for all commercial slabs.

Framing – Included are fire wall, seismic and wind bracing, beams, and electrical, mechanical, or plumbing located within walls that need to be inspected prior to wall sheathing.

Rough In - All trades will call for rough-in inspections as applicable.

Above Ceiling - All trades must call for inspections prior to installation of the ceiling.

Final – The final inspection will be completed when all work is complete. If work is to be completed under multiple permits a Certificate of Completion can be requested for a specific scope when complete. The Certificate of Occupancy is issued once the project is completely finished.

When hardships arise partial inspections can be requested. It is best to call for clarification when situations are not within the normal occurrences.

10. When are construction plans required and what kind of plans do I need?

Construction plans are required for all new projects and additions and remodels when the scope of work is determined by the Building Official that it justifies them. A change in occupancy class can also justify the requirement for plans that verify construction types, square footage, occupant loads, fire protection systems, etc. are compatible with the new proposed occupancy and use. Three sets of paper documents are required. One set goes to be reviewed by the Fire Prevention Bureau, one for Building Department records, and one to be kept on the job site until completed. Additionally one set in PDF electronic format must be provided for archive files. As-built plans will be required when there are significant changes made during the project.

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11. Where can I find the applications needed for various projects?

See link below to access forms available. Forms

12. Do you accept credit card payments?

Yes the City of Southaven does accept Visa and MasterCard with the appropriate device located at the Building Department permit counter.

13. Do I have to pay all fees at the time plans are submitted for review?

Yes plan review fees must be included with plans before the plan review process can be started.

14. What are the requirements for fire sprinklers?

Fire Sprinkler details are listed in the Code of Ordinances.

Code

15. Do I need to provide structural and non-structural seismic bracing in Southaven?

All seismic bracing or restraints shall be provided for all building components as listed within the 2018 editions of the various applicable ICC codes. Examples are mechanical units, water heaters, pipes, ducts, ceilings, light fixtures, racking and shelving and all structural components. In general most things suspended from a roof or ceiling structure that can fall and injure occupants must be considered.

16. What is the process for building a single family residence?

Details are listed in the Code of Ordinances.

Code

17. Can I convert my detached garage into a living space?

The process for changing the occupancy classification of any building requires the existing building to be brought into compliance with currently adopted codes for the new occupancy classification. This would include an evaluation of the existing structure to design the required improvements to meet the requirements for a newly constructed residence. Plans must be provided by a design professional that is qualified to evaluate the existing structure and design the changes necessary to make it comply with the 2018 International Residential Code.

18. How can I obtain a copy of a survey or plot plan for the purpose of submitting a permit application for construction of any type on my property?

In most instances foundation surveys are part of the records kept within the Southaven Building Department for structures constructed in 1997 and after. That applies only if the structure was located within the City of Southaven during that time period. Properties that were annexed into the City of Southaven with existing structures are not included. The jurisdiction that issued the building permit for the structure might have a copy of a survey or plot plan included within their records. The purpose for requiring the survey or plot plan is to verify setbacks, utility or other easements on the property, or any other pertinent information that might affect the ability to construct anything on the property. There are specific separation distances and rules that apply for the various types of structures, swimming pools, fences, etc. that might be proposed.

19. What if I want to build my own home?

Details listed are listed in the Code of Ordinances

Code

20. How can I schedule my inspections?

At present inspections must be called in to the office. We are moving toward new hardware and software that will allow us to electronically produce inspection reports. Inspections will be conducted for those scheduled the previous date by 5:00 pm. As we migrate to the new software our methods will be upgraded as well. There will be a contractor portal which will allow specific inspections to be scheduled on-line if all prerequisite requirements have been met. 

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Business License Information

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1. Do I have to obtain a business license?

The following businesses are exempt from privilege taxes, but are required to obtain a business license in the CIty:

• Insurance agents (state license required)
• Liquor stores (state license required)
• Non-profit organizations

2. Are there any businesses that have special requirements?

Yes. There are many businesses that are limited to certain zoning areas of Southaven as well as businesses that must file special applications, obtain state licenses, and/or post surety bonds to obtain a business license or otherwise do business inside the city limits of Southaven. Restrictions and Exemptions

3. Can I get a listing of the new businesses that opened in Southaven last month?

Yes. At the beginning of each month, the City Clerk’s Office publishes a list of all new businesses that were started during the previous month. Click here to see list of new businesses

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City Clerk

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1. Where can I register to vote?

You can register to vote at any City Hall in DeSoto County, or at the DeSoto County Courthouse:
2535 Highway 51 South
Hernando, MS 38632
Ph: (662) 429-1325

2. How do I file a report of claim against the City?

Visit the City Clerk’s office to fill out a form: 8710 Northwest Dr. Southaven, MS 38671 Or download it here

3. How do I make a Public Record Request?

Visit the City Clerk's office to fill out a form:
8710 Northwest Dr.
Southaven, MS 38671

City Public Record Request

Police Public Record Request

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Court

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1. When is my court date?

If you received a ticket, your court date can be found at the bottom of your ticket. Court starts promptly at 9:00 a.m.

If you were arrested, your court date will be the first Wednesday after you were arrested. Court starts promptly at 9:00 a.m.

2. Can I change my court date?

In most circumstances, clerk staff do not have authority to change your court date. If you had a traffic ticket and failed to appear on the date the officer wrote on your ticket, you will receive a notice of a new court date in the mail which will be at least 21 days after your original court date. If you failed to appear on a criminal case (other than Contempt of Court) or on your fines due date, you will receive a show cause order giving you a new date to appear and show cause why you failed to appear.

3. Do I have to appear in court for my traffic ticket?

Traffic Ticket Procedures

4. What forms of payment do you accept?

We accept cash, money orders and Visa or MasterCard.

You must appear in court to petition the judge for additional time to pay tickets and court fines.

Pursuant to Section 99-19-3 (2) of the Mississippi Code, we cannot accept a partial payment on a traffic ticket unless you previously appeared in court and were given an extension of time to pay or were placed on a payment plan approved by the judge or prosecutor.

5. Why does my ticket cost so much?

Info on Fines, Costs and Assessments

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Fire / EMS

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1. How can I dispose of hazardous materials found within my home or garage?

Contact the DeSoto County Emergency Management Agency regarding hazardous materials questions at (662) 429-1359.

2. What is the fire insurance rating for the City of Southaven?

The fire insurance rating for all locations within the City of Southaven is a Class 3.

3. How can I get a permit to burn and what can I burn?

Burn permits are issued in compliance with the Mississippi Department of Environmental Quality requirements and EPA. A permit can be obtained for the clearing of land by contacting this office and completing the permit application. The fee is $150.

A site inspection is required to verify the pit is within guidelines and an air curtain destructor is provided. A pit is required for most sites. Fences must be provided to avoid unknowing humans or animals from falling into the pit. Fences shall be erected at the end of the day. The burn permit must be kept on site and contains a list of the requirements to be met. Burning of trash, rubbish, copper wiring, tires, or any other materials shall not be allowed. All permits can be discontinued if there are excessive complaints in the area. Developers / contractors are responsible for any damages related to the burning operations.

4. What does the fire insurance rating mean for individual insurance rates?

The Mississippi Fire Insurance Rating Bureau evaluates all fire departments and districts within the state to determine how insurance rates should be applied by insurance companies. The scale runs from one to ten with one being the best rating. There are many factors considered in order to determine the rating. Some of those are area covered by fire stations, apparatus and equipment, training, certifications of various personnel, inspections of commercial properties, water supplies and others. 

5. Does Southaven require “Right to Know” reporting for hazardous materials in commercial properties?

“Right to Know” information should be submitted to the Southaven Fire Prevention Bureau and the Desoto Emergency Management Office as required. Tier II reporting information and forms can be found on the Desoto County EMA web site. A link is provided on our page.

6. Who do I call when I want to take a fire protection system out of service for repair or maintenance?

See the policy included on this web page. The fire dispatch office must be contacted at the phone number provided within that policy.

7. Who do I call if the fire hydrant is leaking or damaged, or somebody is stealing water from a hydrant?

The Southaven Utility Department should be contacted so that they can schedule maintenance or ensure that water is paid for. It is important to report these incidents to be sure that the integrity of our water supply is not jeopardized.

8. Who do I call if I hear a fire alarm sounding or a fire sprinkler bell ringing?

The Southaven Fire Dispatch Office should be contacted at 662-393-0228.

9. What should I do if my child is playing with lighters, matches, or setting fires?

Contact our office for information or consult the link to the United States Fire Administration. We can provide brochures that aid in determining the cause of the behavior and determine when counseling might be appropriate. You can contact our office to have a fire investigator contact you.

10. What do I do if I know about any unsafe condition that might cause a fire or other injury or contamination of the environment by hazardous materials?

You can contact our office and leave your contact information or unanimously. Please provide as much information as possible so that we might investigate. We will notify any other agencies that should be concerned.

11. What codes are enforced by the Southaven Fire Department?

The City of Southaven has recently adopted the 2018 International Codes published by the International Code Congress. Copies can be purchased online by visiting their website at iccsafe.org. NFPA standards are applicable as referenced within the International Fire Code.

12. Do I need to submit plans for review? How long does it take to complete the plan review process?

Plans are reviewed for all buildings, fire protection systems, alarm systems, hazardous material storage, tank installation, and all of the various items listed in the International Fire Code. The normal expected response is within two weeks. Peaks in submittals can delay responses. Plans are reviewed according to the order in which they are received. Plan review reports are normally sent to the submitting design professional unless otherwise designated. Most issues can be addressed by letter stating that the appropriate corrections will be made.

There are times when a sheet or portion of the drawings must be corrected to ensure that the contractors have the appropriate instructions for code compliance.

13. How many sets of drawings are required?

One set of drawings is kept for our records. Any drawings that will be provided for contractors or the owner can be submitted for a stamp of approval. Please provide self addressed, stamped envelopes with postage paid for any drawings to be returned. Drawings can be picked up at the Southaven Municipal Complex in the Building Dept. when completed. The address is: 8710 Northwest Drive, Southaven, MS. All submittals of construction drawings are required to be provided in electronic format in addition to printed versions. All details, calculations, specifications, etc. related to the submittal must be included.

14. Can I obtain a list of permits that are required for construction or operations?

A list of permits required along with fees and an application permit can be found on our web page. Applications should accompany plans submittals for review. Fees for plan review of various systems related to new building projects are included within the initial plan review and building permit fees collected by the Building Dept. at the time of the original submittal for review. Fees are applicable to any addition, modification, or change to an existing location or system.

15. How do I schedule an inspection?

Inspections must be scheduled by calling or emailing the Fire Prevention Bureau or any of the personnel listed within that division. Requests for inspections must be made a minimum of two working days in advance to allow proper time for scheduling. Exceptions might be considered on an individual basis based on circumstances related to justifiable extenuating circumstances. The Fire Code Official shall determine if a request will be granted based on availability.

16. Is there a process for appealing interpretations of the Fire Prevention Bureau?

The process for appeal is located within the administrative section of the 2018 International Fire Code. An appeal board will hear requests for determinations on interpretations or alternate materials or processes that meet the intent of the code. There is no process for eliminating the enforcement of any specific section within the code as adopted. The code is considered to be the minimum required to produce a safe built environment for our citizens.

17. Does the Southaven Fire Department conduct annual inspections for existing buildings?

The Southaven Fire Prevention Bureau is currently developing and conducting annual inspections based upon occupancy type and the number of occupants affected should there be an emergency within that facility or any hazardous operations that might exist. Any requests for inspections will be scheduled.

18. Can I obtain a list of requirements for the installation of specific items or systems?

There are checklists provided for some specific issues related to construction. Those are included on this page.

19. How can I acquire a fire report from The Southaven Fire Department?

You may come to City Clerk's Office located at 8710 Northwest Drive, first floor between the hours of 8:00am and 5:00pm. The fire report fee is $10.00. Please have the address of incident and the date of incident so we can pull the appropriate report. If a business requires a fire report we will require a formal request on your business letterhead faxed or brought in to our office. Please be advised there is a 24 hour turn around time to have your report ready for pick up.

20. How can I acquire an EMS report from The Southaven Fire Department?

Fire Department Administration located at 8710 Northwest Drive, second floor between the hours of 8:00am and 5:00pm. The EMS report fee is $10.00. Please have the address of service and the date of service as well as the name of the person involved so we can pull the appropriate report. To obtain an EMS report you must have a signed HIPPA release form. EMS reports may only be released to the person involved. Please be advised there is a 24 hour turn around time to have your report ready for pick up.

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Home

Show All Answers

1. What are City Hall's hours

We are available Monday through Friday, 8:00 am to 5:00 pm.

2. Where can I pay my water bill?

• City Hall: 8710 Northwest Dr. Walk-in, drive through, or drop box
• 5813 Pepperchase Dr. Drop box
• 939 Rasco Rd. Drop box in front of Tri-Firma Construction
• 8525 Hwy 51 In front of the DeSoto County Tags Office

On-line Payments

3. What recyclable materials does the City of Southaven collect, and where can I recycle them?

The City of Southaven currently collects paper, metal, and plastic at 3 different locations: DeSoto Central High School (2911 Central Parkway), Multi-Purpose Arena (7360 Hwy. 51 N), and Snowden Grove (Field D parking lot, east side of ballpark).

4. How do I make a public records request?

Visit the City Clerk's office to fill out a form:
8710 Northwest Dr.
Southaven, MS 38671

5. What recreational sports do you offer for children?

Spring Sports Sign-up in January:

• Baseball
• Softball
• Spring Soccer

Fall Sports Sign-up in July:

• Football
• Cheerleading
• Fall Soccer

Indoor Soccer Sign-up in October

6. Can I get a listing of the new businesses that opened in Southaven last month?

Yes. At the beginning of each month, the City Clerk’s Office publishes a list of all new businesses that were started during the previous month. If you wish to be added to the email list, please email Thomas Mastin.

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Internal Affairs

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1. Where can I mail a complaint?

Southaven Police Department

Internal Affairs

8691 Northwest Drive

Southaven, MS 38671

2. How is a complaint filed?

Although a complaint may be filed any number of ways, the best way is to contact Internal Affairs and make an appointment. Once making an appointment, you will come to the Internal Affairs office located at 8691 Northwest Drive, the main police building, right in the front lobby.

3. How long does it take to file a complaint?

This is dependent upon the type of complaint. In order to properly investigate any complaint, Internal Affairs will interview you so that all the issues are clear and those issues can be properly addressed with the officer. You will also need to fill out some basic paperwork.

4. What do I need to bring to file a complaint?

You will need to bring your ID, preferably a driver's license, and any documentation that you may have that supports your complaint. 

5. Does it matter that I was arrested at the time of my complaint?

No, it does not. However, if you are represented by an attorney, make sure that you have informed him that you are filing a complaint. 

6. Can I have an attorney present during my interview with Internal Affairs?

No. Unless the individual is under age that Internal Affairs is interviewing, no other individuals are present during an interview. There are very rare instances when there are extenuating circumstances where a request may be made by the complainant to have an attorney present, but those instances are rare and usually involve criminal allegations. 

7. How long does it take a case to be investigated?

Most cases are complete within 30 days. However, there are some type of cases that may not be resolved for longer periods of time. 

8. Will I know what happened with my case?

Yes, you will be notified in writing as to the result of any complaint you file.

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Mayor's Office

Show All Answers

1. How do I go about making an appointment to see the Mayor?

Call (662) 393-6939 and speak to the Mayor's Executive Assistant, Kristi Faulkner.

2. How can we have the Mayor come and speak at our event?

Call (662) 393-6939 and speak to the Mayor's Executive Assistant, Kristi Faulkner.

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Municipal Code Enforcement

Show All Answers

1. If I submit a complaint, are you going to tell them who made the complaint?

No, we only acknowledge a complaint was made and verified – the source really does not matter. If it is a violation, we need to address it.

2. How long do you give someone to comply with a violation notice?

Seven days is standard for most violations, but it can vary depending on the severity of the matter as it may relate to public health, safety, and welfare.

3. Can you tell me what you are doing in regards to the complaint I filed?

We typically do not address specifics between parties as it does not offer any real benefit to resolving the situation (i.e., we all have our roles in the process). You can be assured that once we take a complaint, we address it per our process to the fullest extent necessary to bring the matter into compliance.

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Parks & Recreation

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1. Do you have to live in Southaven to play recreational sports?

No, everyone may participate but some sports have restrictions for postseason all-star eligibility and play.

2. What recreational sports do you offer for children?

Spring Sports Sign-up in January:

• Baseball
• Softball
• Spring Soccer

Fall Sports Sign-up in July:

• Football
• Cheerleading
• Fall Soccer

Indoor Soccer Sign-up in October

3. How old does my child have to be to play recreational sports?

• To play baseball or softball, participants must be 3 years old by January 1, 2010.
• To play soccer, participants must be 4 years old by August 1, 2009.
• To play football or cheer, participants must be 5 years old by August 1, 2010.

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Planning & Engineering

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1. When is the submittal date for development applications?

All applications are due on the first working day of the month.

2. When are the public hearings for submitted applications?

The Planning Commission meets on the last Monday of every month. The Board of Aldermen meets on the first and third Tuesday of every month. All meetings are held at 6:00 p.m. in the Board Room at City Hall:
8710 Northwest Dr.
Southaven, MS 38671

3. What are the requirements for stormwater and development permits for the City?

Any developments less than five acres will be required to file a stormwater / development permit with the Office of Development. This permit requires engineered drawings for erosion control, stormwater design, and drainage and has a fee of $100. Any development of more than five acres will still require the City permit. However, the developer must apply for the Mississippi Department of Environmental Quality Storm Water Pollution Plan permit also. No activity can begin on site until these permits have been submitted and approved.

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Police

Show All Answers

1. How can I get a copy of a police report or accident report?

A copy of an accident report or information report may be purchased for the fee of $10, cash only, from the Records Department at:
8691 Northwest Dr.
Southaven, MS 38671

Come between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday.

2. How do I make a Police Public Record Request?

Police Public Record Request

3. We have just moved into Southaven, how long do we have to replace our tags and driver’s license?

Under Mississippi State law, all residents have 30 days from the date they establish residency in the State to obtain new automobile tags and a new driver's license.

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Public Works and Facilities

Show All Answers

1. How do I report a street light issue?

Please use the link below to report street light issues directly to Entergy

https://www.myentergy.com/s/reportoutage

2. How much does it cost for an additional trash container?

A second trash container adds an additional $8 a month to the water bill.

3. How do I recycle Household Hazardous Waste?

Please contact Desoto County for dates for their annual collection day at (662) 469-8152. 

4. What recyclable materials does the City of Southaven collect, and where can I recycle them?

Please be aware that due to recent changes in recycling industry practices that affect our only local processing facility – we are required to request the following of our recycling customers:

• Please place only Type 1 & 2 plastics in a curbside recycling cart.
• Please place only Type 1 & 2 plastics in the recycle container at the Southaven Arena located at 7360 Highway 51 North.
• Placing other plastics besides Type 1 & 2 will result in the loads being considered contaminated, will result in higher costs as penalties and will ultimately be rejected for recycling processing; the type of plastic can be seen on the bottom of most plastic containers

5. How does the City of Southaven work to control mosquito problems?

The City of Southaven seeks to comply with Mississippi Department of Health directives and mandates regarding vector control (including mosquito issues). This includes weekly spraying of the entire City limits from April through October at the times specified by the Health Department. We address our public properties to minimize adult mosquito development. We also enforce municipal codes on private properties to help minimize adult mosquito development there.

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Utilities

Show All Answers

1. Where can I pay my water bill?

• City Hall: 8710 Northwest Drive: Walk-in, drop box, drive-thru

            DROP BOX LOCATIONS:

• 5813 Pepperchase Drive 
• 939 Rasco Road in front of Tri-Firma Construction
• 8525 Hwy 51 In front of the DeSoto County Tags Office
• 3335 Pine Tar Alley in parking lot of Parks Building

2. Can I pay my bill online?

Yes. 

Pay Bill Online

3. My online water bill payment account says it is locked out. How can I unlock it?

Call the Southaven Utilities Department at (662) 393-7353 and we can unlock your account for you.

4. Can I pay with a credit card?

We accept Visa and Mastercard in-person at our City Hall Utility location and online.

5. How much does the city charge to have my water turned off for repairs?

We do not charge a fee for turning off water during normal working hours (8am to 5pm * Monday thru Friday)However, we charge $25.00 for any after hour or weekend service calls, which will be added to the water bill